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Mr. and Mrs. Ikezawa are Hanako's late parents.
Not much is known about Hanako's parents except ten years ago their house inexplicably caught in flames at night resulting not only burning their house down but losing their lives as well but Hanako's mother shielded her from the flames resulting the latter to survive from the flames that consumed their house.
Hanako was not only left alone from the aftermath from the accident but also most of her right side of her body was severely burned, leaving her scars as a reminder of her parents death. During the coming and the day of her birthday, she locks her in her room, Lilly Indicates that her birthday was also her parents death anniversary, learning that Hanako blames her own existence.